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Get clear information about how your Canada winnings are handled, including how to set up an account, play games, and what the law says about Canadian players. Set a budget, check the right age limits, and learn how to deposit and withdraw money, whether you're adding to your account or asking for money in $. Find out what specific limits apply to your balance in $, how to register easily, and what security measures all users must follow. Find out how bonuses work, how to place bets, and what to do if you have technical problems or want to take a break from gambling. Our rules make sure that every Canadian customer can play safely, have easy access to clear ways to settle disputes, and make smart decisions about how they play. Before you put money into $ or place any bets, please read these sections carefully.
To register as a Canadian user, you need to fill out a simple online form. To make an account, click "Sign Up" and enter a valid email address, make a unique password, choose how you want to be contacted, and fill out your full name, date of birth, and address. Check each field again to make sure there are no problems later. Inconsistent data could mean that you can't access $ right away or get paid in the future.
All information must be correct and match what is on official documents. To keep people from getting in without permission or committing financial fraud, the platform needs real identity verification. Your phone number should be active because you might get a one-time verification code by text message. If you don't give real information, your account could be suspended or closed without warning.
Upload clear scans or photos of the following to confirm your profile:
It could take up to 48 hours to look over the documents. Make sure that all of the pictures are clear and that the papers are real. If the information you give when you register doesn't match the documents you provide, you may not be able to withdraw $ or use account features. It is against the rules for one person or household to have more than one account. Platform rules say that you can't use VPNs or proxy servers to make up fake locations. If you do, you could lose all of your winnings. If you have trouble with the verification process, you can get help right away by contacting support through live chat or email. Check that all the information is correct to speed up the verification process and make sure you can always see your balance in $.
Users from Canadian must check the available payment methods and the maximum amounts they can send and receive in $ before making a transfer. For both depositing and cashing out balances, each payment method, like e-wallets, cards, and instant banking, may have its own daily, weekly, or monthly limits. The minimum deposit is usually $10, and the maximum per transaction can be as high as $5,000. However, this limit depends on the provider you choose and the status of your account.
Deposits usually go through right away, but withdrawals can take anywhere from 1 to 5 business days, depending on the method used and whether or not the account is verified. The amount requested, the completion of verification, or compliance checks can all affect pending periods. For instance, amounts over $2,000 may need extra checks before they can be released.
To avoid delays in processing, make sure your account meets all verification requirements and always use the payment option that works for both your deposits and withdrawals. Keep transactions within the limits set and know that going over the maximum limits may mean that payments are made in stages or in parts. Before making a lot of transactions in a short amount of time or asking for a lot of money to be withdrawn, get in touch with customer service for more information.
People from Canada should pay close attention to the rules that come with promotional credits. You need to know the wagering requirement because it affects how easily you can turn incentive money into real money in $.
Usually, each promotion has a multiplier. For instance, if an offer has a 40x playthrough on a $100 credit, players have to risk $4,000 before they can take any money out. Not all bets are equal; for example, slot machines usually add 100%, while table games and live dealer offerings may only add 10% to 20% or not at all.
Most promotions have a set time, usually between 7 and 30 days, to meet the playthrough goal. If you don't follow the rules, you might lose the extra credits and any winnings that go with them. Also, some types of games are not included or have limits, so make sure to check which titles count towards completion.
A few other important tips are:
If you are from Canadian and want to make a clear withdrawal, keep an eye on your bonus balance and meet the requirements before asking for any payout in $.
Users from Canadian must follow the platform's user agreement to the letter when it comes to suspending or closing accounts. If you don't follow these rules, your account may be temporarily or permanently limited. Suspension can happen if you give false information when you sign up, do something illegal with money, use more than one account per person, or try to get into an account without permission. The risk management team can also step in right away if someone is rude in live chat, misuses bonuses, or helps other people make transactions. The operator can close an account without warning in more serious cases, like when there is proof of money laundering or criminal activity. All of the remaining $ may be frozen while a legal or internal investigation is going on. If closure is enforced, customers will get an official email telling them why and what to do next if they want to withdraw their remaining balance in $, as long as they follow company rules. Players may need to provide detailed identification or proof of address within a certain time frame in order to reactivate a suspended profile. Accounts that don't log in for 12 months in a row may have their balance in $ taken away as an administration fee, as allowed by Canada law. If you want to appeal a closure decision or need more information, please contact support directly and include any relevant IDs and transaction records. Before making a final decision, the compliance team looks over all of these appeals in light of local laws.
To make sure that Canadian players have a fair experience, the platform has set up a clear multi-step process for resolving disputes about transactions, promotions, or account activities. At every stage, strict confidentiality rules apply, and only the registered account holder can make enquiries.
When a dispute is being handled, account activities like new withdrawals or bonus claims may be put on hold for a short time. All eligible withdrawals of cleared $ will still be allowed, unless they are directly related to the issue in question. Players should keep accurate records of all emails, transaction receipts, and conversations with support. To avoid delays, always give all the information up front. This will make sure that any questions about $ transfers or account balances are answered right away. The platform tells users to try to solve problems on their own before asking for help from outside sources. The Help Centre always has up-to-date contact information and detailed instructions for mediation for Canadian customers.
Bonus
for first deposit
1000CAD + 250 FS
